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"I've heard that some of the owners of this cryptocurrency,

June 17, 2018 by Katherine Berry

"I've heard that some of the owners of this cryptocurrency, including my father, had physical access to the wallets and that was the point of no return," Robertson told me, speaking exclusively to CoinDesk via e-mail.

Robertson was among a growing number of cryptocurrency users who have lost their physical wallets at some point over the past two years. Last week, a user at Kebab, a popular bitcoin exchange, posted an explanation on Reddit of how his wallet had been hacked. The account, which had a unique URL, was hacked. The identity of the attacker is unknown, but it appears that the password he used was used to access the Bitcoin wallet. Robertson, who has more than $5 million in assets in his personal account, told me he was unaware of the stolen password.

On March 5, Starcoin, a digital currency exchange, announced it would stop accepting bitcoin, the most popular payment currency, as of October 2014. A spokesperson told CoinDesk it would immediately respond to any claims by StarCoin customers, but has not responded to requests for comment, and the company did not provide any comment on the story.

The company said that it would not accept bitcoin until its digital wallet technology was fully automated, and that customers could easily do so without having to buy an additional digital currency.

"We believe that this is a necessary step to maintain stability by continuing to maintain high-quality, trust-based trading within our platform," it said.

Robertson confirmed that she is a "virtual customer" of Starcoin. "I think there is a lot that people don't realize," she explained. "We have been doing this for a very long time, and we've done it through the security of the platform."